Contact Us
A person reads every message and replies within one business day. Write over a weekend and you will hear back the next working morning.
Most questions are about sizing, delivery or returns. Those are answered further down, faster than we can answer them.
Three ways
Email — [hello@novaradiamonds.com]
Best for orders, returns and resizing. It leaves a written trail on both sides.
Phone — [+1 (000) 000-0000]
Best for sizing advice and for choosing between stones.
Studio — [Street address], [City, State ZIP]
By appointment only, so that someone is free to sit with you and the pieces you asked about are out of the safe.
Opening hours
Phone and studio: [Monday – Friday, 9am – 6pm] and [Saturday, 10am – 4pm], [time zone]. Closed [Sunday] and public holidays. Email is answered on working days.
What to put in it
None of this is required. Each line saves a round trip.
- Your order number, from the confirmation email.
- Which piece — the product name, the metal and the carat.
- Your ring size, or a ring that already fits that finger.
- A photo, if something arrived damaged or wrong.
- Any date you need it by. Pieces take 5–7 business days to make.
Used only to answer you — see the Privacy Policy.
The five we are asked most
How do I find my ring size?
Measure a ring that already fits the right finger and send us the diameter — more reliable than a printed chart. Guessing carries little risk, because resizing is free for the first year. Browse rings.
How long until it arrives?
Made to order in 5–7 business days, then shipped free, fully insured and signed for on delivery. Engraving adds a little. Detail in Shipping.
Can a ring be resized later?
Yes, free in the first year. Full eternity bands are the exception — they cannot be resized without remaking, so ask before ordering. Terms in the Refund Policy.
What certificate comes with the stone?
Every centre stone is graded independently by IGI, with the certificate number laser-inscribed on its girdle. It ships in the gift box with a care card. See Shipping.
What if I want to send it back?
Unworn pieces go back within 30 days. Email us and a prepaid insured label follows. Engraved and bespoke pieces are final sale. See the Refund Policy.
Also on [Instagram] and [Pinterest]. New pieces and workshop notes go to the journal.